Intake hub
Bring calls, forms, QR uploads, and desk visits into a single queue with clean summaries.
Service request management for high-volume teams
Service requests. Without the chaos.
Capture, route, and close requests from every channel in one clean workspace. AI GateKeeper keeps owners, SLAs, documents, and escalations clear from the moment a request comes in.
Trusted by multi-location teams
Faster closure with SLA clarity
Every request has a trail
Live visibility for managers
Service Resolution Board
Multi-location, multi-role case handling with live status history.
1,284Tickets captured
214New today
97Escalated
82%Closed on SLA
#CS-9042Patient billing document
missingPendingUrgent
#CS-9041Campus maintenance
requestIn reviewHigh
#CS-9040Factory safety
observationResolvedMedium
#CS-9039Resident service
complaintForwardedUrgent
#CS-9038Insurance claim support
queryPendingMedium
20-40%fewer repeat follow-ups
1-3 daysfaster typical closures
10+ typesrequests handled in one place
100%every case has a trail
Core platform
Everything you need to scale service requests.
Three engines keep requests moving: capture, routing, and resolution. Every case is visible, owned, and auditable.
Smart routing
Auto-assign owners, set SLAs, and keep escalations visible before issues pile up.
Resolution trail
Every action, document, and decision is stored so audits and reviews are simple.
Product screens
Screens your staff will actually use.
Operator dashboardSee what needs attention right
now.
Kiosk intakeQuick check-in for walk-ins.
Mobile uploadSend documents in seconds.
Simple workflow
How Nivaran works
Three clear steps to keep every request moving without confusion.
Capture
Log the request instantly from desk, phone, or QR with the right details.
Route
Assign owners, SLAs, and escalations automatically so nothing stalls.
Resolve
Track updates, close with proof, and keep every stakeholder informed.
Loved by operators
Teams stick with Nivaran.
Real outcomes from early deployments.
Hospital operations
"Our front desk stopped chasing updates. Every patient request has a clear owner and SLA."
Property management
"Maintenance requests are finally visible. We close faster and residents follow up less."
Logistics hub
"Document collection went from days to hours. The audit trail is clear for every case."
B2B target sectors
Where this fits best.
If your team handles lots of requests, paperwork, or walk-ins, this gives them a calmer, clearer way to work.
Healthcare and hospitals
Cut patient wait times and keep every request visible, from billing questions to follow-ups.
Best for: hospital chains, clinics, diagnostics networks, nursing homes.
Education and campuses
Keep student and parent requests in one queue, so staff respond faster and fairly.
Best for: universities, schools, coaching chains, residential campuses.
Real estate and property
Stop missing maintenance tickets and give residents a clear status update.
Best for: builders, property managers, gated communities, coworking operators.
Manufacturing and plants
Turn safety observations and maintenance needs into trackable actions.
Best for: factories, industrial parks, warehouses, EPC companies.
Logistics and transport
Keep shipment issues and proof documents in one place instead of endless calls.
Best for: 3PLs, courier networks, fleet operators, transport hubs.
Utilities and telecom
Route outage reports and connection requests quickly, with less repeat calling.
Best for: power, water, gas, broadband, cable, and telecom providers.
Banking, NBFC and insurance
Keep branch requests and claims on track with fewer missing documents.
Best for: banks, NBFCs, insurers, microfinance, credit societies.
Hospitality and travel
Handle guest issues fast and keep managers in the loop without delays.
Best for: hotels, resorts, restaurants, airports, travel desks, event venues.
Retail chains and malls
Keep store and customer issues moving with fewer escalations.
Best for: retail brands, malls, supermarkets, electronics chains, service
centers.
Enterprise IT, HR and admin
Give employees one clear place to ask for help and get updates.
Best for: corporate offices, BPOs, IT companies, shared service centers.
Security and access operations
Track incidents and visitor issues so nothing slips between shifts.
Best for: security agencies, business parks, data centers, gated premises.
Public services and NGOs
Bring transparency to follow-ups so beneficiaries feel heard and informed.
Best for: municipal bodies, NGOs, foundations, service delivery agencies.
COO / Operations Head
CX Head
Facility Manager
IT Head
Compliance Officer
Branch Manager
Campus Administrator
Hospital Administrator
Plant Head
Property Manager
Service Delivery Head
Trust and control
Simple, safe, and easy to manage.
Keep data private, control who sees what, and always know who did what without heavy IT work.
Private hosting option
Access by role
Upload links that expire
Full activity history
Easy admin controls
Biometric optional
Voice-to-text optional
QR upload links
Privacy-first check-in
Use faster check-in without storing raw face photos if you do not want to.
One-time document links
Files are shared through links that expire, so data does not linger.
Right access, right people
Teams see only the cases they are responsible for.
Always a clear trail
Every step is recorded so follow-ups and reviews are easy.
How to
present it
Position it as a tailored service desk.
Keep the same proven flow, then adjust the labels, roles, and forms so it feels made for their world. Buyers see a familiar experience, not another generic tool.
Starter setupOne location, a simple flow, and the key dashboards.
Multi-branch setupMultiple locations, manager approvals, and clear
reports.
Compliance setupExtra audit controls, private storage, and heavier
documentation.
Demo request
Show a demo that feels made for them.
Tell us the sector and the kind of requests they handle. We will shape the demo around their day-to-day language.